Found Description
Technical Support & Customer Experience Specialist About the role We are looking for a Technical Support & Customer Experience Specialist to help our customers install, use, troubleshoot, and get the most value from our technology products.
This is not a generic customer service role.
Our products combine hardware, software, connectivity, sensors, and HVAC/energy-saving functionality, so we need someone who is comfortable understanding technical problems and explaining solutions clearly.
The ideal person does not need to be a senior engineer or product developer, but should have strong technical curiosity, good problem-solving skills, and the ability to learn how the product works in depth.
Main responsibilities Provide technical support to customers through email, chat, phone, or internal support tools.
Understand customer issues, ask the right diagnostic questions, and guide them toward a solution.
Help customers with installation, configuration, connectivi...