Found Description
Our client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations. The role requires a focus on Microsoft technologies, with a significant emphasis on supporting Microsoft 365, Azure, and Windows. Additionally, knowledge of healthcare software is a plus.
Candidates must be available to work onsite, 5 days/week, located in Richmond Hill (Leslie and 16th Ave).
Responsibilities
- Handle Tier 1 issues, providing troubleshooting and resolution for software and hardware problems.
- Assist with installation, configuration, and support for enterprise software applications to ensure smooth and efficient operation.
- Diagnose and resolve hardware issues, including desktops, laptops, printers, and other peripherals.
- Provide support for operating systems, network connectivity issu...