Technical Support Specialist, Public Safety

Overview

This is a fully remote position open to candidates based in Canada. Anovia is seeking a Technical Support Specialist, Public Safety to join a multi-tiered team delivering first-level remote support to customers operating in mission-critical environments, including public safety and critical infrastructure. In this role, you will serve as the primary point of contact for technical incidents received by phone, email, or other communication channels. You will manage the full incident lifecycle from initial triage and documentation through escalation and resolution, while contributing to the knowledge base and collaborating with engineering and product teams to drive continuous service improvement. The ideal candidate brings at least three years of hands-on technical support experience and is comfortable working with communication networks and Windows-based environments. You are a self-starter who manages competing priorities with minimal supervision, communicates ...