Technical Support Specialist

Technical Support Specialist

This role is onsite with an expectation that you will primarily work from an HPE office. It involves supporting Security products and serving as an escalation point for TAC groups.

Job Summary

Provide Tier 3 support for VARs, distributors, service providers, enterprise customers, and end users via telephone, e‑mail, and web; troubleshoot complex hardware and software issues; document and reproduce customer network problems; assist in testing, deployment, and operational phases of networks; and provide on‑site support as needed.

Responsibilities

• Provide Tier 3 support for VARs, distributors, service providers, enterprise customers, and end users via telephone, e‑mail, and web.
• Identify bugs and work with relevant teams towards the fix.
• Represent customers in internal meetings/discussions.
• Perform case reviews and provide quality feedback.
• Provide on‑site support for custo...