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Business Unit: Level Measurement Solutions
Responsibilities
Process, prioritize, answer customer and sales representative's emails and telephone calls providing world class service.
Troubleshoot product related issues.
Perform testing functions.
Prepare and monitor various documents sent to customers.
Enter and manage support cases into the business system related to customer inquiries.
Work directly and collaboratively with sales, product management, engineering, service, and other internal support to resolve and/ or escalate customer issues and concerns.
Work with quotations to help prepare technical bids.
Perform in-house product/ technical training for a variety of audiences including sales representatives, customers, and AMETEK LMS team members.
Qualifications
Bachelor's Degree or technical diploma in instrumentation, electronics, related field, or equivalent military training.
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