Found Description
AMETEK Level Measurement Solutions (LMS) is seeking a Product Support Specialist (Instrumentation & Process Controls) to provide front line product technical support for customers and sales reps by answering inquiries received via phone, email or from internal channels.
Our Technical Support Specialists initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department.
Our products provide level, flow and volume controls for process industries and product brands include Magnetrol, Orion Instruments, SWI, and Drexelbrook.
In This Role You Will
Process, prioritize, answer customer and sales representative's emails and telephone calls providing world class service.
Troubleshoot product related issues.
Perform testing functions.
Prepare and monitor various documents sent to customers.
Enter and manage support cases into the business system related to customer inqu...