Technical Support Specialist (M/F/NB) Fixed-term contract

As a member of the Technical Support North Europe team (comprising about 10 people), you will be based in our Barcelona office. You will report to Piero Trocciola, Head of Technical Support for Italy and Central Europe. The team supports our clients in their activities, providing level 1 technical assistance and incident resolution service, escalating to levels 2 and 3 when necessary. The Technical Service Specialists (TSS) regularly forward user comments to the Product teams. The main objective is to be the client's first point of contact when they experience technical difficulties. The role requires being close to customers, with coverage over 10 hours a day, including weekends, through a team rotation.
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Key Responsibilities
- Create/take ownership of cases in Salesforce proactively.
- Investigate and solve customer and intern...