Technical Support Specialist

About the Role

We are seeking a french Technical Support Specialist to provide expert technical support for hardware and software solutions, ensuring timely issue resolution and exceptional customer service.
This role involves troubleshooting technical problems, supporting customers and partners across multiple communication channels, delivering product training, and collaborating with cross-functional teams to ensure successful product implementation and customer satisfaction.

Key Responsibilities Technical Support & Troubleshooting

Provide technical support to partners, customers, sales representatives, and internal teams via phone, chat, and email.

Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.

Troubleshoot database setup, user management, reporting, network communications, and software platform issues.

Provide technical guidance on product implementat...