Technical Support Specialist Level 2

Technical Support Specialist – 2 (Arborg, Manitoba)

As a Technical Support Specialist – 2, you will provide advanced technical support to customers through phone, email, video call, or onsite visits, diagnosing and resolving complex issues. You will work closely with the Technical Support team to improve support processes, mentor junior team members, and collaborate with product development to provide customer feedback.

Responsibilities

• Provide advanced technical support and resolve complex technical issues for customers.
• Use troubleshooting tools and methods to test solutions and support efficient problem resolution.
• Identify opportunities to improve technical support processes, procedures, and standards.
• Mentor and train Technical Support Specialist – 1 team members by sharing knowledge and guiding skill development.
• Escalate unresolved or critical issues to the appropriate leader while ensuring clear and...