Technical support Specialist, Level 1

We are looking for a Performance Test Engineer who will primarily focus on planning, executing, analyzing, and improving performance testing activities for SOTI products and platforms. The role will also support networking, infrastructure, and IT administration activities when needed, including virtual machine maintenance, environment readiness, and troubleshooting support.

Responsibilities

• Provide telephone and email based post‑sales technical support for our software products.
• Investigate issues reported by customers and work collaboratively with internal stakeholders to see them through to resolution.
• Work proactively to update customers by reporting progress regarding outstanding queries.
• Respond to all customer requests in a timely manner while improving customer experience.
• Provide superior customer service in regards to our MDM solutions.
• Diagnose and solve application queries and answer customer questions. ...