Serve as the technical escalation point for complex customer issues across cloud applications, APIs, integrations, authentication, and enterprise deployments.
Lead end-to-end investigation, troubleshooting, and resolution of critical customer escalations.
Perform deep technical analysis using logs, SQL, APIs, debugging tools, and cloud platform diagnostics.
Partner with Engineering to identify product defects, influence prioritization, and validate fixes.
Work closely with Product, Customer Success, Professional Services, and Engineering to deliver exceptional customer outcomes.
Mentor and coach Technical Support Engineers through case reviews, debugging sessions, knowledge sharing, and technical guidance.
Drive continuous improvements in support processes, tooling, documentation, automation, and operational excellence.
Create and maintain knowledge base articles, troubles...
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Submit your application for Technical Support Specialist III at Highspot