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Purpose Statement
- To receive, troubleshoot, and resolve assigned incidents and service requests accurately and within agreed service levels, while providing a professional and consistent support experience to Capitec users.
- The Technical Support Specialist I is responsible for effective first-level technical diagnosis across software, hardware, access, connectivity, and standard business application issues, resolving incidents where possible and following agreed processes when further support is required.
- This role supports Capitec's transformation towards a proactive, quality-driven, and digitally empowered support environment by using knowledge articles, accurate documentation, process discipline, and approved ...