Found Description
The Opportunity
:User Services provides a central source of support for all Saint Leo University customers and users of information technology resources. User Services is staffed by Technology Support Specialist I who provide the first line of technical assistance to our customers. The Technology Support Specialist I require a strong knowledge of incident and request management, software installation, remote and desk-side support and processes related to intake, escalation, documentation, root cause and closure of incidents/requests. Technical Support Specialist I will be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The Technical Support Specialist I must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
Technical Support Specialist I will also perform root cause analysi...