Technical Support Specialist for Presales

Elevate customer success with a role focused on presales technical support. Engage international clients, enhance satisfaction, and manage product inquiries, all while enjoying a supportive work environment.
In this technical support role, you will engage with corporate buyers internationally, ensuring they understand our product’s value. You will not only provide web demos and quotes but also advocate for superior customer service. Your expertise will be critical in fostering relationships that encourage renewal while navigating complex licensing scenarios.
Key Responsibilities:
• Handle inbound product inquiries and provide timely quotes
• Deliver engaging sales presentations and web demonstrations
• Advocate for customers and ensure satisfaction during renewals
• Track and manage licenses, addressing potential churn
• Collect and share customer success stories to encourage adoption
Requirements:
• Post-secondary degree in a business-related field
• 3-5 ...