Found Description
Join TP-Link as a Level 2 Customer Technical Support Specialist in Richmond Hill, ON. Apply your technical knowledge to provide exceptional support for our ISP and SMB product users.
In this full-time role, you will act as a technical expert, helping customers maximize their use of TP-Link’s offerings. With your background in customer support or engineering, you will diagnose and resolve issues efficiently while collaborating closely with the sales team. Proficiency in both English and Mandarin is a must for this position.
Key Responsibilities:
• Assist ISP and SMB customers with technical queries
• Work alongside the sales team for product support
• Identify customer needs to provide tailored solutions
• Document customer interactions and resolve technical challenges
• Test and provide feedback on new products
Requirements:
• Bachelor's degree in a relevant engineering field
• Minimum of 3 years in technical support or similar roles
• Fluent in English...
In this full-time role, you will act as a technical expert, helping customers maximize their use of TP-Link’s offerings. With your background in customer support or engineering, you will diagnose and resolve issues efficiently while collaborating closely with the sales team. Proficiency in both English and Mandarin is a must for this position.
Key Responsibilities:
• Assist ISP and SMB customers with technical queries
• Work alongside the sales team for product support
• Identify customer needs to provide tailored solutions
• Document customer interactions and resolve technical challenges
• Test and provide feedback on new products
Requirements:
• Bachelor's degree in a relevant engineering field
• Minimum of 3 years in technical support or similar roles
• Fluent in English...
Ready to Apply?
Submit your application for Technical Support Specialist for ISP & SMB at TryApplyNow
Apply Now