Technical Support Specialist (Experienced)

Role Description

You will handleday-to-day technical support for customers and internal teams, focusing on issue resolution, system guidance, and coordination with developers. This role is suitable for someone who hasprevious experience supporting software products , can troubleshoot confidently, and communicates clearly with business users.

Responsibilities

• Handle customer issues via WhatsApp, email, and calls
• Troubleshoot and resolve:
  • Login and access issues
  • User errors and data entry problems
  • Basic system configuration issues
• Gather issue details and replicate problems when needed
• Track and update tickets until closure
• Escalate technical problems to the development team with clear notes
• Support:
  • New system rollouts
  • UAT and user training sessions
• Prepare:
  • Simple guides, FAQs, and support ...