Technical support specialist (España)

Your role

As Technical support specialist, you will play a vital role in assisting technicians and distributors with troubleshooting, problem‑solving, and optimizing the use of industrial equipment. You will assist customers in the field when required. You will conduct trainings for technicians based on the installed base. You will report to the Operations Manager CSO (Service & Optimization department).

• Provide technical support and problem solving to technicians or other stakeholders. Escalate timely to the product company if necessary.
• Evaluate warranty cases and high‑cost breakdowns and take mitigating actions in collaboration with the service manager.
• Assist technicians on site via multiple channels.
• Escalate reoccurring issues to the product company for further troubleshooting.
• Deliver training to technicians and distributors to ensure skill development and product knowledge.
• Support to Indirect Business is p...