Technical Support Specialist (Edmonton)

Duties & Responsibilities

• Serve as the main point of contact for customers, addressing inquiries, providing technical assistance, and ensuring satisfaction throughout the repair process
• Initiate and enter orders by interpreting customer requirements and drawings to compile accurate bills of materials
• Prepare technical quotes for repair services based on customer requirements, repair specifications, and engineering recommendations
• Build and maintain solid customer relationships, understanding preferences and providing personalized service and support
• Collaborate with the engineering department to conduct failure analysis, diagnose technical issues, and recommend repair solutions
• Manage customer accounts including order processing, shipment tracking, and billing inquiry resolution
• Operate precision measurement tools including micrometers, and calipers.
• Identify business data gaps and propose analytical sol...