Found Description
Responsibilities
- Reproduce, analyze, and resolve technical issues or elevate when necessary
- Create and manage incident tickets ensuring SLA compliance
- Collaborate with DevOps, QA, and Product teams to resolve problems
- Act as the first line of technical defense for clients with professional communication
- Monitor product stability and notify relevant teams during urgent incidents
- Escalate unresolved or blocked issues according to internal procedures
Requirements
- 1+ years of experience in technical support, preferably in B2B or iGaming
- English B2+ proficiency
- Fluency in Russian or Ukrainian
- Readiness to work shift‑based schedules including regular night shifts
- Hands‑on experience with browser DevTools
- Practical skills in analyzing logs via Kibana and monitoring via Grafana
- Proficiency with Jira and Confluence
- Familiar...