Found Description
Job requirements:
1 - 3 years experience in a similar role
Fluent English
Good troubleshooting skills
Familiarity with SQL queries preferred
Familiarity with windows server preferred
Okay with phone queue
Okay with working hours (4 PM - 1 AM)
Job responsibilities:
Answer incoming calls and emails from clients
Help customers resolve configuration issues, server setup issues, or answer questions.
Report software issues to the development team.
Escalate tickets to support escalation and the cloud team as needed.
Make sure tickets are documented with the description of the ticket and steps taken to resolve it.
Help add documentation and troubleshooting articles to our customer and internal community portals.