Found Description
Elevate customer support as a bilingual Technical Support Specialist, ensuring seamless communication in both French and English. This role emphasizes diagnosing issues and providing technical solutions.
The incumbent will focus on offering thorough technical support for our customers. You will manage customer inquiries via email and phone, solve complex problems, and document issues effectively. A key part of your responsibilities includes training staff and customers, alongside preparing training documentation to ensure product understanding.
Key Responsibilities:
• Respond to technical queries via calls and emails
• Diagnose and guide customers through problem resolution
• Write detailed diagnostic and training reports
• Collaborate with sales on technical inquiries
• Test new products and manage training room organization
Requirements:
• DSC in Electronics or Electrical Engineering Technology
• 5 to 10 years in a technical service role
• Fluent in F...
The incumbent will focus on offering thorough technical support for our customers. You will manage customer inquiries via email and phone, solve complex problems, and document issues effectively. A key part of your responsibilities includes training staff and customers, alongside preparing training documentation to ensure product understanding.
Key Responsibilities:
• Respond to technical queries via calls and emails
• Diagnose and guide customers through problem resolution
• Write detailed diagnostic and training reports
• Collaborate with sales on technical inquiries
• Test new products and manage training room organization
Requirements:
• DSC in Electronics or Electrical Engineering Technology
• 5 to 10 years in a technical service role
• Fluent in F...
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