Technical Support Specialist at GFI

Elevate your career with GFI as a Technical Support Specialist, providing Tier-1 support in both office and manufacturing settings. Leverage your IT skills to ensure seamless production processes at the Cambridge facility.
At GFI, you will support end users, IT devices, and operational technology, essential for reliable daily operations. Your hands-on experience with manufacturing environments will be invaluable as you diagnose issues, communicate resolutions, and assist production. This role focuses on providing timely, professional assistance to enhance efficiency.
Key Responsibilities:
• Provide Tier-1 technical support to users in a professional manner
• Respond to support requests via ticketing system, phone, and email
• Maintain communication about issue status and progress
• Install and troubleshoot desktops, laptops, and printers
• Support Windows OS and Microsoft 365 applications
Requirements:
• Degree in IT, Computer Science, or related field
• M...