Technical Support Specialist/ Associate

Essential Duties and Responsibilities

• Analyze client configuration requests and design customized solutions to achieve their specific goals.
• Implement customized product systems to address the unique business requirements of each client.
• Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
• Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
• Regularly maintain and update all project-related documents and tracking systems.
• Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date.
• Advise clients on best practices and offer guidance for optimal software utilization.
• Conduct comprehensive system training, testing, and troubleshooting to s...