Technical Support Representative

As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business.Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool.This role offers the opportunity to build foundational skills for customer success while contributing to our mission of delivering value to our customers.
**Responsibilities**:- Build forms using an internal tool to transform PDF forms into customer fillable forms.
- Ensure precise alignment and sizing of fonts to maintain consistency and quality.
- Work efficiently with PDFs and Excel to optimize form creation and processing.
- Assist customers with billing inquiries, including identifying and communicating math errors to the team.
- Collaborate with teammates on strategic projects as needed to support team objectives.
- Becoming proficie...