Found Description
Become a Technical Support Representative at EGATE Networks, specializing in Tier 2 issues. Deliver unparalleled technical support while enhancing customer experiences in a collaborative environment.
As part of the EGATE Networks team, you will facilitate complex technical resolutions under the direction of the Customer Care Manager. Familiarity with the company’s diverse technologies, along with exemplary customer service skills, will be crucial for success. You will handle technical inquiries, coordinate effectively with other departments, and ensure clear documentation of each case.
Key Responsibilities:
• Facilitate resolution of escalated technical support calls and emails
• Work closely with engineering to solve customer issues
• Engage with clients on long-term issue management
• Participate in regular training for product knowledge
• Ensure thorough documentation of customer interactions
Requirements:
• Bachelor’s in Computer Science or Engineering pr...
As part of the EGATE Networks team, you will facilitate complex technical resolutions under the direction of the Customer Care Manager. Familiarity with the company’s diverse technologies, along with exemplary customer service skills, will be crucial for success. You will handle technical inquiries, coordinate effectively with other departments, and ensure clear documentation of each case.
Key Responsibilities:
• Facilitate resolution of escalated technical support calls and emails
• Work closely with engineering to solve customer issues
• Engage with clients on long-term issue management
• Participate in regular training for product knowledge
• Ensure thorough documentation of customer interactions
Requirements:
• Bachelor’s in Computer Science or Engineering pr...
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