Technical Support Representative, Tier 1

Technical Support Representative, Tier 1

Full Time Customer Experience Montréal, QC, CA

Salary Range: $23.00 To $25.00 Hourly

The Role

Are you passionate about technology and love solving problems? As a Tier 1 Technical Support Representative, you’ll be the first line of defence in delivering top-tier technical assistance to our residential customers. Reporting directly to the Tier 1 Technical Support Manager, you’ll play a crucial role in troubleshooting, provisioning, and ensuring seamless customer experiences.

If you thrive in a fast-paced environment, enjoy working with cutting‑edge networking technologies, and love helping people, this role is for you!

What You’ll Do

Provision, hand‑off, and support Beanfield residential services such as home phone, IPTV, Internet

Configure and troubleshoot customer‑facing network infrastructures such as Cisco IOS/XR/XE, GPON

Troubleshoot and identify customer LAN ...