Found Description
Job Responsibilities:
- Handle inbound and outbound customer inquiries regarding appliances and electronic products
- Diagnose and troubleshoot technical issues over phone, chat, or email
- Guide customers through step-by-step solutions and product setup
- Provide product information, warranty details, and repair assistance
- Escalate complex concerns to higher-level technical teams when necessary
- Document customer interactions and resolutions accurately in the system
- Ensure customer satisfaction by delivering professional and timely support
- Meet performance metrics such as response time, resolution rate, and customer satisfaction scores
Qualifications:
- Experience in BPO technical support or appliance-related accounts or Telco is a must
- Strong verbal and written communication skills
- Good problem-solving and multitasking abilities
- Willing to wor...