Found Description
Position Overview
Technical Support Representative – San Fernando, PH.
MCI is a leading technology‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud solutions across multiple industries. The role is the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services.
Key Responsibilities
- Respond to inbound and outbound customer inquiries in a courteous, timely, and professional manner.
- Resolve technical issues efficiently, aiming for first‑contact resolution.
- Research and retrieve information across systems to address customer concerns.
- Collaborate with other departments to resolve complex issues.
- Accurately document customer interactions and claims in internal systems.
- Use available resources and training to provide accurate informat...