Found Description
Are you an excellent communicator with strong problem-solving skills?
Requirements
- Excellent English communication skills (written and verbal)
- Strong problem-solving and critical-thinking abilities
- Ability to handle customer inquiries professionally and efficiently
- Customer-focused mindset with a positive attitude
- Ability to work independently and as part of a team
- Previous customer support experience is a plus
Responsibilities
- Provide technical assistance via chat, email, and zoom.
- Troubleshoot and resolve customer technical issues.
- Guide customers through product setup and configuration.
- Escalate complex technical problems to the relevant teams.
- Document customer interactions and technical solutions.
- Follow up with customers to ensure issue resolution.
- Maintain a high level of customer satisfaction and service qual...