Technical Support Representative - on call Support

Dear Candidate,

Please find the below Job Description.

Role: Technical Support(International Voice Process)

Location: Ambit IT Park, Ambattur, Chennai

Shift Details - Night Shift (primarily US shift timings)

Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)

Primary Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Skillset