Technical Support Representative - on call Support

Dear Candidate,

Please find the below Job Description.

Role: Technical Support(International Voice Process)
Location: Ambit IT Park, Ambattur, Chennai
Shift Details

- Night Shift (primarily US shift timings)
Salary Details

- 3.5 to 4.5 LPA (based on experience and performance during interview)

Primary Responsibilities Include:
Respond promptly, courteously, and knowledgeably to technical support inquiries
Provide top-tier support to all customers with a goal of first call resolution
Educate customers on system installation/use, and assist in troubleshooting
Utilize prior customer support experience to enable customer success and happiness
Use problem-solving skills to solve customer issues and address concerns
Outbound calls to current customers to address issues, when needed
Skillset
1+year experience in Technical Support or Customer Support Environment
Proven success in a phone-based customer service or ...