Technical Support Representative

Handle inbound and outbound customer calls related to technical issues. Diagnose and troubleshoot hardware, internet, and application-related problems. Provide accurate and timely resolutions while ensuring a positive customer experience. Escalate complex issues to the relevant teams when required. Maintain proper documentation of customer interactions and resolutions. Meet quality, productivity, and customer satisfaction targets. Requirements: Excellent verbal and written communication skills in English. This is US Process voice support. Strong problem-solving and analytical abilities. Basic understanding of computers, operating systems, internet connectivity, and troubleshooting. Ability to work in a fast-paced customer support environment. Willingness to work in 24/7 rotational shifts . Previous experience in technical support or customer service will be an added advantage. Location: Thane Process: Voice Process Salary: Up to ₹28,000 In-Hand per month