Technical Support Representative- L2

About the Role

We're looking for an experienced, methodical Technical Support Representative to support a US-based client operating fuel stations and convenience stores. The ideal candidate has strong troubleshooting ability, deep understanding of POS and store systems, and a track record of resolving complex, escalated issues. This role owns Level 2 support, leads root cause investigations, coordinates with hardware vendors, and mentors junior team members. The successful candidate manages escalations end-to-end, drives system rollouts, and documents solutions that raise the whole team's capability.

Technical Support & Troubleshooting

• Own the end-to-end technical acquisition checklist for every newly acquired store or fuelstations.
• POS system compatibility review, installation, and configuration.
• Payment terminal and payment gateway setup, testing, and PCI compliance checks.
• Diagnose connectivity, network, and integ...