Technical Support Representative I

Provides post‑sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. This role is part of the Technical Customer Support Function as a generalist or in a combination of disciplines. The position requires maintaining appropriate licenses, training, and/or certifications, applying experience and skills to complete assigned work within our area of expertise, and working within standard operating procedures and/or analytical methods with a moderate degree of supervision.

Responsibilities

High quality telephonic technical support and problem resolution to customers each day, meeting or exceeding department objectives. Initiates escalation for unresolved problems and provides account‑related services such as ID/password assistance and billing/invoice support. Shares knowledge with the team, works collaboratively to maximize performance, and maintains positive relationships with...