Technical Support Representative

We're looking for a technically-minded problem solver to join our Technical Customer Care team.
If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.
What will you do?
* Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration
* Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies
* Work closely with internal teams to escalate complex cases and contribute technical insights to improve products
* Resolve customer requests efficiently to ensure a seamless and positive experience
What are the key skills we are looking for?
* Active listening - intermediate level; understanding customer technical concerns to provide accurate solutions
* Customer s...