Technical Support Representative, Enterprise & Video Collaboration

**Job Summary****The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members.
****Primary Job Responsibilities**- ** Resolve escalated support tickets from our Tier 1 support team**- ** Assist Tier 1 support team by providing guidance to resolve tickets without escalation**- ** Provide ad-hoc feedback about trends, new issues, and the voice of the customer**- ** In periods of low technical support volume, assist with related projects**- ** Suggest process improvements when you see opportunities and dissent when you don't agree****Knowledge and Skills**- ** Strong written and verbal communication skills**- ** Strong listening and comprehension skills**- ** Demonstrated ability to quickly learn how to troubleshoot new technologies and communicate them to others**- ** Experience adapting to solve pro...