Technical Support Representative: Davao City

Are you passionate about technology and problem-solving? We are hiring Technical Support Representatives to assist customers with troubleshooting technical concerns and delivering excellent service across phone, chat, and email channels.



You will handle issues related to internet connectivity, software applications, devices, and account access while ensuring fast and accurate resolution. This role is ideal for fresh graduates, career starters, and individuals looking to build a career in the IT and BPO industry.



Key Responsibilities



Provide technical support via phone, chat, and email

Troubleshoot internet, software, device, and account-related issues

Guide customers through step-by-step solutions

Diagnose issues and identify root causes

Document customer interactions and resolutions accurately

Escalate complex issues to higher-level support teams when needed

Maintain service quality, productivity, a...