Technical Support Representative

Davao City, Philippines | Posted on 05/26/2026

Splace BPO is seeking a highly motivated and customer-focused Technical Support Representative to join our team on-site. The primary responsibility of this role is to provide first-level technical support, performing basic troubleshooting to resolve client software issues and ensure a seamless service experience. Key Responsibilities

• Serve as the primary technical contact via multiple channels, including phone, email, and chat.
  
• Diagnose and resolve common technical issues across the client's platform, including mobile applications and web portals, using basic troubleshooting steps .
  
• Escalate complex or unresolved problems to Tier 2 support or engineering teams with complete and accurate documentation .
  
• Maintain professional client communication and ensure timely updates on the status of their issues .
  
• Accurately document all support interactions and resolutions in the...