Technical Support Representative

We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

What will you do?

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies
• Work closely with internal teams to elevate complex cases and contribute technical insights to improve products
• Resolve customer requests efficiently to ensure a seamless and positive experience

What are the key skills we are looking for?

• Active listening — intermediate level; understanding customer technical concerns to provide accurate solutions
• Customer servic...