Technical Support Representative

Qualifications

• Open to HS/SHS and College Graduates
• With or Without BPO experience
• Willing to work on site (Lopues Square, Bacolod)

What are your task?

• Handle inbound customer inquiries and complaints via phone, email, and chat
• Provide accurate and timely responses to customer questions and concerns
• Identify and resolve customer issues, and elevate complex cases as needed
• Maintain detailed records of customer interactions and document resolutions
• Contribute to the continuous improvement of customer service processes and procedures
• Adhere to company policies, procedures, and quality standards