Technical Support Representative at Beanfield

As a Technical Support Representative at Beanfield, engage with cutting-edge networking solutions while assisting our commercial clients with their technical needs. Focus on troubleshooting and problem resolution in a collaborative setting.

This role falls under the Tier 2 Technical Support category, where you will directly aid customers in resolving issues related to network infrastructures. Your expertise in services such as DDoS protection and Internet provisioning will be vital as you support and escalate technical concerns to the right teams.

Key Responsibilities:
• Assist with troubleshooting Cisco and Junos infrastructure issues
• Diagnose and resolve private line and IP services
• Identify trends for possible network events requiring further action
• Support customer LAN issues and provide general troubleshooting
• Maintain ongoing knowledge of industry trends and solutions

Requirements:
• Solid understa...