Found Description
Angeles City, PH
MCI is a fast‑growing tech‑enabled business services company with a strong call‑center footprint across multiple countries. We deliver customer experience (CX), business process outsourcing (BPO), and anything‑as‑a‑service (XaaS) solutions for industries such as healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services.
We are seeking a motivated and customer‑focused Technical Support Representative to join our dynamic team. You will serve as the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services.
Key Responsibilities
- Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner.
- Resolving technical issues efficiently, aiming for first‑contact resolution.
- Researching and retrieving information across systems to address customer ...