Found Description
Angeles City, PH
We are seeking a motivated and customer‑focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services to enhance the overall customer experience.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Key Responsibilities
- Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner
- Resolving technical issues efficiently, aiming for first‑contact resolution
- Researching and retrieving information across systems to address customer concerns
- Collaborating with other departments to resolve complex issues
- Accurately documenting customer interactions and ...