Technical Support Repersentative

We are an emerging business consulting company providing services to industry‑leading clientele in North America, Europe, and the Middle East.

We have a multidisciplinary service portfolio catering to 19 clients across 3 continents including market leaders in the Telecom, Healthcare, Insurance, Energy, Food, and Real Estate industries.

Job Description

Job Title: Technical Support Representative - L2

About the Role:

We're looking for an experienced, methodical Technical Support Representative to support a US‑based client operating fuel stations and convenience stores. The ideal candidate has strong troubleshooting ability, deep understanding of POS and store systems, and a track record of resolving complex, escalated issues. This role owns Level 2 support, leads root‑cause investigations, coordinates with hardware vendors, and mentors junior team members. The successful candidate manages escalations end‑to‑end, drives syste...