Technical Support Rep - Security Systems (Bilingual: French / English - On-Site (Belleville)

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support Rep, you’ll:

• Perform troubleshooting for IP cameras, NVR/DVR systems, access control systems, and network switches (PoE), including basic remote diagnostics and configuration changes.
• Manage incidents and tickets.
• Communicate with customers in both English and French.

YOUR QUALIFICATIONS

• Familiarity with IP security cameras, network video recorders, access control systems, network switches, and video management systems.
• Working knowledge of TCP/IP, IP addressing, DHCP, DNS, and Power over Ethernet.
• Experience with Windows 10 and Windows 11 operating systems.
• Understanding of Windows Server environments.
• Fluent in both English and French (spoken and written).
• 1–3 years of technical support or help desk experience.
• Relevant hands‑on experience with security or networking systems.

WHAT’S IN IT FOR...