Technical Support Platform Consultant Toronto

Act as a Technical Support Platform Consultant, focusing on customer satisfaction through problem‑solving expertise. Deliver timely support across various channels with a solid emphasis on client advocacy.

In this position, you will engage directly with clients to manage inquiries and technical issues. A substantial part of your role will involve using AI to facilitate resolutions and keeping clients informed on progress. You will also own the internal knowledge base to enhance communication and support.

Key Responsibilities

• Manage customer inquiries through Slack and chat
• Escalate unresolved issues to support teams
• Advocate for customer feedback and product ideas
• Support the engineering team with bug communications
• Build comprehensive guides for user assistance

Requirements

• At least 3 years in customer‑focused technical roles
• Detail‑oriented with a knack for troubleshooting
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