Found Description
Key Responsibilities
- Team Management & Development
- Build, manage, and develop the technical support team, formulate team OKRs, performance assessment standards, and talent training plans to improve the team’s professional capabilities and service level.
- Arrange daily work assignments for the team, supervise work progress, and handle team performance management, conflict resolution, and staff motivation.
- Establish a team knowledge sharing mechanism, organize technical training and skill exchanges to enhance the team’s overall technical support capabilities.
- Technical Support System Construction & Optimization
- Establish and improve the technical support process (including problem acceptance, classification, disposal, feedback, and closed-loop management) to ensure standardized and efficient handling of support requests.
- Optimize the technical support channel (online consultation,...