Found Description
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Key Responsibilities
- Lead the technical support team to provide efficient, professional support for users, partners, and internal teams, ensuring timely and effective resolution of technical issues.
- Build, manage, and develop the team: formulate OKRs, set performance assessment standards, create talent training plans, and arrange daily work assignments.
- Establish and improve the technical support process (problem acceptance, cl...