Found Description
Join Wiza as a Technical Support Manager where you will take ownership of customer support for the PLG user base. This is a key role focused on enhancing support operations and customer engagement.
As part of your responsibilities, you'll manage product inquiries and billing processes while driving automation through AI. Your role involves continuously improving service standards and customer education efforts to ensure that users can self-serve efficiently. You will be instrumental in identifying systemic issues and addressing them head-on to improve user experience.
Key Responsibilities: • Manage comprehensive support for PLG users • Oversee billing ops functions like refunds and adjustments • Regularly update and maintain help center articles • Lead customer education initiatives with in-app guidance • Track and analyze customer support trends and solutions
Requirements: • 2-4 years in technical support or operations • Familiarity with Intercom and Fin sys...
As part of your responsibilities, you'll manage product inquiries and billing processes while driving automation through AI. Your role involves continuously improving service standards and customer education efforts to ensure that users can self-serve efficiently. You will be instrumental in identifying systemic issues and addressing them head-on to improve user experience.
Key Responsibilities: • Manage comprehensive support for PLG users • Oversee billing ops functions like refunds and adjustments • Regularly update and maintain help center articles • Lead customer education initiatives with in-app guidance • Track and analyze customer support trends and solutions
Requirements: • 2-4 years in technical support or operations • Familiarity with Intercom and Fin sys...
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