Found Description
**Vacante para la empresa Necodex en Colonia Modelo -Hermosillo, Sonora**:
We're is hiring a Technical Manager of Support!
delivery to high, defined standards. They must be able to drive issue resolution and manage
high-priority escalations, as appropriate. This person will act as the single point of contact for
client escalation and will drive strategies for improved issue-handling consistency and
efficiency across multiple lines of business. This individual will support multiple teams and
lines of business and be available to travel to San Francisco, California (US) and either
Hermosillo or Guadalajara (MX) depending on the base location.
**Your Role**
- Responsible for leading the technical support team, including oversight of the
ticketing system, process workflows, and escalation management
- Establish and refine the processes, techniques, tools, and methods used by the
technical support team to provide exceptional support and services to intern...
We're is hiring a Technical Manager of Support!
delivery to high, defined standards. They must be able to drive issue resolution and manage
high-priority escalations, as appropriate. This person will act as the single point of contact for
client escalation and will drive strategies for improved issue-handling consistency and
efficiency across multiple lines of business. This individual will support multiple teams and
lines of business and be available to travel to San Francisco, California (US) and either
Hermosillo or Guadalajara (MX) depending on the base location.
**Your Role**
- Responsible for leading the technical support team, including oversight of the
ticketing system, process workflows, and escalation management
- Establish and refine the processes, techniques, tools, and methods used by the
technical support team to provide exceptional support and services to intern...